NetSapiens

AI Agents for NetSapiens

Telzino adds AI agents to NetSapiens in two ways. It registers as a standard SIP extension, and it runs as an app inside the NetSapiens user portal, next to Answering Rules and Time Frames. Providers can switch it on per customer and sell it as a paid, white-label add-on.

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How to connect NetSapiens to Telzino

The provider does this setup once, before creating any agents. Full guide: Claim NetSapiens Base to Telzino.

  1. Create a Telzino account. Click Sign Up on telzino.com, then continue with your business email or a Google account.
  2. Claim your NetSapiens base. In the Telzino Dashboard, go to Account Settings, then User Base Claim, then Create User Base Claim. Pick the platform (UCaaS or UCaaS v1) and enter a claim name, your NetSapiens portal URL, the API URL (usually filled in automatically with /ns-api/), and your NetSapiens username and password. The credentials only verify that you own the base and are not saved. To claim the whole platform, use a Super User account.
  3. Add your domain. On the claimed base, click Manage. Set the Configuration Profile to NetSapiens, turn on UCaaS UI Configuration, and verify your credentials. Pick the domain, assign roles and scopes, then click Create UI Config.
  4. Check the AI Agents tile. An AI Agents tile now appears on your NetSapiens base. On NetSapiens Portal v44 and above, the portal administrator may also need to allow the Connect App in the portal's Content Security Policy (NetSapiens CSP Configuration).
  5. Create your first agent from the AI Agents tile. See Set Up Your First AI Agent on NetSapiens.

Agents still register as standard SIP extensions, so there are no SBC changes, no number porting and no new hardware, and the dial plan stays the same.

An app inside the NetSapiens portal

  • Lives in the portal your customers already use. AI Agents sits in the portal navigation next to Answering Rules and Time Frames, with the same icons and styling. No second portal, no second login.
  • Switched on per customer. Gate the app so it appears only for the customers you have sold it to. You can launch to your whole base and still sell it as a paid add-on.

What the agent can do on NetSapiens

ActionWhat it does
Get timeframeReads the user's timezone and active timeframe, so after-hours behavior follows your existing schedule.
Verify userAsks for extension and voicemail PIN before releasing anything sensitive.
Lookup directoryTransfers by name and finds contact numbers and email addresses from the org directory.
Set call forwardingUpdates a verified user's call forwarding rules without a ticket or a portal login.
Password resetStarts the password reset sequence for a verified user.
Send SMSTexts through the UCaaS platform from the agent's own number.
Check SMS repliesPicks up inbound SMS and MMS replies to the agent's number and acts on them.
Chat notificationPushes chat messages to PBX users, so a handoff lands where your people already are.

Why NetSapiens providers choose Telzino

  • White-label on every plan: your brand, domain and pricing, and email from your own SMTP.
  • Not tied to one platform: the same agent works on Metaswitch, BroadSoft, Avaya and any SIP platform that supports extension registration.
  • More than a receptionist: outbound ViciDial campaigns, Stripe payments, Microsoft Teams, MCP, n8n and 40+ languages.
  • Public, self-serve pricing from $0 pay-as-you-go, with a 7-day free trial funded by $50 in credit and no credit card.
  • Developer API to provision sub-organizations and agents for every customer you onboard (API docs).

Compare: Telzino vs built-in UCaaS AI receptionists.

NetSapiens FAQ

Does Telzino require changes to my NetSapiens dial plan?+

No. Telzino agents register as standard SIP extensions, so there are no dial plan, SBC or number changes.

Who installs the Telzino app on NetSapiens?+

The provider does, once, by following the Claim NetSapiens Base to Telzino guide.

Can I sell it only to some customers?+

Yes. The portal app can be gated per customer, so it appears only for the customers you have sold it to.

Do my customers need a new login?+

No. The Telzino app runs inside the NetSapiens user portal they already use.

How does the agent know when the office is closed?+

It reads the active timeframe and the user's timezone from NetSapiens.

NetSapiens is a trademark of its respective owner. Telzino is an independent product and is not affiliated with or endorsed by NetSapiens.

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