FAQ
Telzino is an AI agent platform for UCaaS providers. It registers as a standard SIP extension on the PBX you already run, then answers, qualifies, routes, transfers, takes payment and books appointments across voice, SMS and email. Telzino is operated by Telimatic LLC in St Petersburg, Florida.
Telzino is an AI agent platform for UCaaS providers, telecom providers, contact centers and MSPs. It turns any PBX extension into an AI agent that handles calls, texts and email. You can buy it directly or resell it white-label under your own brand.
Telzino registers as a standard SIP extension, the same way you add a desk phone. Create an extension on your PBX, register it to Telzino, and dial it. No SBC changes, number porting or new hardware.
About five minutes from signup to the first answered call: sign up and pick a template, create the extension, dial it.
Any SIP platform that supports extension registration, including NetSapiens, Metaswitch, BroadSoft and Avaya. NetSapiens also gets a native portal app.
Templates include Receptionist, Message Taker, Scheduler, After Hours Helpdesk, Outbound, Appointment Reminder, Interpreter and Notetaker. You can edit any template or build an agent from scratch. Agents handle inbound and outbound calls, and new templates ship monthly.
Yes. Telzino integrates with ViciDial. It reads your campaigns and lead lists, places the calls, runs the agent script, transfers to a rep when needed, and writes dispositions back to ViciDial. See Outbound campaigns.
40+ languages, with custom voices and a pronunciation guide.
Microsoft Teams (Direct Routing or Operator Connect), Model Context Protocol (MCP), ViciDial, an n8n node, Stripe, Google Calendar, Outlook Calendar, Slack, Twilio, Google Places, and a Developer API.
Yes. It can take card payments during the call through Stripe.
Yes. White-label is included on every plan: your brand, your domain, your pricing, and email from your own SMTP.
Yes. The Developer API covers sub-organization provisioning, usage, billing, SIP configuration and conversation history.
Pilot is $0/month (pay as you go), Starter $249, Growth $499 and Pro $999, plus a per-agent fee. Larger accounts can get custom Enterprise pricing. Resellers buy the same plans. See Pricing.
A minute is 60 seconds, billed in 1-second increments.
Yes. A 7-day free trial with $50 in free credit to fund it. No credit card is required.
Telzino signs a Business Associate Agreement (BAA) for HIPAA workloads. Card numbers, dates of birth and account details are redacted from transcripts and records.
The agent verifies caller identity before it releases information or changes account settings. On NetSapiens it checks the caller's extension and voicemail PIN.
Yes. Staff can pause the agent on any channel and reply themselves. The agent resumes after an idle period, and human replies are logged as human.
Telzino is operated by Telimatic LLC, PO Box 116, St Petersburg, FL 33731. Phone: (813) 550-0500.
Seven-day free trial with $50 in credit. No credit card. Keep your PBX, your numbers, and your carrier.
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